Refund policy

Return & Refund Policy — CARPE DIEM Boutique London

We want you to love every piece you receive. If for any reason you're not completely satisfied, we're here to help.

Returns We accept returns within 14 days of delivery. Items must be unworn, unwashed, and in their original condition with all tags attached.

How to Return To initiate a return, please contact us at [your email] with your order number and reason for return. We'll guide you through the process.

Refunds Once your return is received and inspected, we'll notify you of the approval. Approved refunds will be processed to your original payment method within 10 business days.

Non-Returnable Items For hygiene reasons, the following items cannot be returned: swimwear, underwear, body suits and pierced jewellery.

Shipping Costs Return shipping costs are the responsibility of the customer unless the item is faulty or incorrectly sent.